System Setup & Customization

Make sure every call reaches the right person, at the right time—automatically.

Automatically route calls differently based on business hours, lunch breaks, holidays, or after-hours.
Example: During business hours, calls go to the front desk. After hours, they go to voicemail or an emergency line.

Ring multiple phones at once (simultaneous) or in order (round-robin, hunt group).
Ideal for departments like Sales, Support, or Admin Teams.
Can ring external numbers too (like a cell phone), so no one misses a call.

Hold callers in line with music, position announcements, and estimated wait time.
Route calls to the next available agent in a structured, fair way.
Prioritize VIP callers or urgent calls with queue weighting.

Ring users one at a time in a specific order.
Example: Try Sarah first, then Mike, then the manager—until someone answers.

Set it and forget it—your system will automatically play a custom greeting or message during holidays, without you lifting a finger.

Ensure that your team members on call are always reachable without manual setup each time. This feature automates the process of forwarding calls to the next available person in your rotation.

Take control of how your business presents itself, ensuring that the right information is shown to the right callers.

Flexibility for your team, wherever they are—access your extension from any phone, at any desk.

Hot desking allows your employees to log into any available phone in the office (or remotely) and use their personal extension, settings, and preferences. It’s ideal for companies with flexible workspaces, remote teams, or employees who move between offices.

By the click of a button take charge of how calls are managed across your system—direct them exactly where you want, when you want.

Call flow control allows you to program the routing, timing, and behavior of incoming calls based on your business needs. It provides complete flexibility to ensure that every call is handled in the most efficient, professional way possible.

Take control of your extension settings and call features from anywhere—right at your fingertips.
The User Control Panel (UCP) is a web-based portal that allows employees to manage and customize their phone system settings—whether they’re in the office or working remotely. With a simple, intuitive interface, users can update their preferences without needing IT support, making it easier for them to stay connected and efficient.
Check your voicemail, call history, even your analytics.